Computer Technology Services

Ricoh AP3800c Network Scanner Twain Configuration

Geoffrey O'Brien — Wed, 30 Jan 2008 14:50:02 +0000

These instructions pertain to Windows 2000/XP:

1. Install the twain drivers from Ricoh’s website
2. Navigate to C:\WINDOWS\twain_32\Ricoh_V3\TP3800C\ScanCTRL
3. Open the scnhosts file and add a line to include the IP address of the scanner you wish to control. If there is more than one scanner that you wish to scan to, make additional lines as needed. Save the file.
4. Open your twain compatible application (Acrobat, Photoshop, etc.)
5. Import from the AP3800 or scanner depending on the application.

State of Technology in Portland Schools–Annual Report

Donna Green — Fri, 18 Jan 2008 19:15:36 +0000

Presented to the School Committee Finance Committee on Wednesday, January 16.

http://www.portlandschools.org/CTS/documents/StateofRept08/StateofTech08.htm

10/28/07 - Authenticated Printing Issues (Solved)

Geoffrey O'Brien — Sun, 28 Oct 2007 15:42:42 +0000

After a ton of research as to why people couldn’t print, I had come to the conclusion that some of the user accounts in eDirectory were missing the uniqueID LDAP attribute, which is the same as their username, or CN. This happened because user accounts that were created with NWAdmin32 did not create the newer LDAP attributes like ConsoleOne and iManager does. This would also explain when I created a new account and gave it rights to the printers, such as the temporary “print” account it worked fine.

To fix this issue I did an LDAP export from ConsoleOne and filtered out the usernames that were missing the uniqueID LDAP attribute. From there I modified/created a mini perl script that would look at that file and create an import file with the appropriate ADD statements based on the username. I then imported that newly created file back into eDirectory, and it populated the user accounts with the uniqueID attribute.

I am going to assume that all will be back to normal on Monday with authenticated printing, but if you are still having issues, please contact the Help Desk, 842-5399.

10/26/07 - Printer Authentication (In Progress)

Geoffrey O'Brien — Fri, 26 Oct 2007 18:31:39 +0000

We have figured out the reason for the sudden printing mishaps across the district, but we will need a few more days to complete the changes. This requires us to touch each user account to add some information to allow it to work. We will be sending out a mass email when the issue has been totally resolved. If you are still having issues, please refer to this article in regards to start printing without waiting for us to finish.

10/25/07 - Presumpscot & Lyseth Connections

Geoffrey O'Brien — Thu, 25 Oct 2007 15:23:40 +0000

Presumpscot and Lyseth elementary schools had an problem with their switches this morning, the technicians went over and resolved the issue. If you are still having issues, please contact the help desk - 207-842-5399.

10/25/07 - Printer Authentication

Geoffrey O'Brien — Thu, 25 Oct 2007 14:58:33 +0000

This morning we are experiencing some issues with users authenticating to administrative, or secured printers throughout the district. We have narrowed it down to our backend database called eDirectory, which is what the printing system uses to verify who is who when printing a document. The only printers that are effected are these secured printers, so all other printers should be ok. If you receive a window asking you to authenticate you can use the following information if your login does not work.

Username: print
Password: print

If you are still having issues, please contact the help desk - 207-842-5399

10/24/07 - Mail Server

Geoffrey O'Brien — Wed, 24 Oct 2007 21:38:22 +0000

The mail server will be restarted at 8pm tonight, and should be down for about 20 minutes. The purpose of this reboot is a scheduled maintenance to fix a few issues.

10/17/07 - eMail/Webmail Services

Geoffrey O'Brien — Wed, 17 Oct 2007 15:44:20 +0000

Mail was down for about 15 minutes at 11:30 today due to a drive space issue. The server was restarted and services have been restored.

10/02/07

Geoffrey O'Brien — Tue, 02 Oct 2007 12:43:51 +0000

cts-tech-10-2-2007.doc

Connect To The Districts File Servers With An Apple Computer

Geoffrey O'Brien — Thu, 13 Sep 2007 13:01:43 +0000

Click the link below to view the document.

Connect To The Districts File Servers With An Apple Computer