Computer Technology Services

Hi everyone,

Thanks for welcoming me to the Portland Public Schools! The two PDFs attached here contain important information about the new log in procedures. Thanks to Michael Lamoureaux, and the CTS network team for preparing these documents:

• cts-bulletin92008
  
• cts-bulletin92008page2geoff

The hosting provider who holds our web page experienced a power outage this morning.  They are working to fix the issue, and the web page should be back up shortly.  Thanks.

~Geoff

After a ton of research as to why people couldn’t print, I had come to the conclusion that some of the user accounts in eDirectory were missing the uniqueID LDAP attribute, which is the same as their username, or CN.  This happened because user accounts that were created with NWAdmin32 did not create the newer LDAP attributes like ConsoleOne and iManager does.  This would also explain when I created a new account and gave it rights to the printers, such as the temporary “print” account it worked fine.

To fix this issue I did an LDAP export from ConsoleOne and filtered out the usernames that were missing the uniqueID LDAP attribute.  From there I modified/created a mini perl script that would look at that file and create an import file with the appropriate ADD statements based on the username.  I then imported that newly created file back into eDirectory, and it populated the user accounts with the uniqueID attribute.

I am going to assume that all will be back to normal on Monday with authenticated printing, but if you are still having issues, please contact the Help Desk, 842-5399.

We have figured out the reason for the sudden printing mishaps across the district, but we will need a few more days to complete the changes.  This requires us to touch each user account to add some information to allow it to work.  We will be sending out a mass email when the issue has been totally resolved.  If you are still having issues, please refer to this article in regards to start printing without waiting for us to finish.

Presumpscot and Lyseth elementary schools had an problem with their switches this morning, the technicians went over and resolved the issue. If you are still having issues, please contact the help desk - 207-842-5399.